Refund policy

1. 90-day guarantee

You have 90 days from delivery to request a refund, whether because the product did not do what you hoped or simply because you changed your mind.

This is a commercial guarantee we offer on top of your statutory right of withdrawal and the legal guarantees set out in sections 6 and 7 below. It does not limit them.

2. General conditions

The request must be made within 90 days of delivery. Later requests do not qualify for the commercial guarantee.
Sealed, unopened items should be returned in their original packaging, in resalable condition.
For hygiene reasons, a device must come back clean, with its cover washed. Trying a device at home is exactly what the guarantee is for, so normal use during the window does not affect it.
Returns sent without prior approval cannot be accepted.

3. How to return an item

your order number
the reason for the return
a photo, if the item is damaged or defective
your contact details

Once reviewed, we send you the return instructions and the return address. Items sent to any other address may not qualify for a refund.

4. Return shipping and costs

Return postage is at your expense, unless the item is defective or was sent in error.
Returns travel at your risk. A tracking number is required. Without proof of delivery back to us we cannot process a refund.
We charge no restocking fee.

5. Refunds

Once your return arrives and has been checked, we confirm approval or rejection in writing. Approved refunds are issued to the original payment method within 5 business days, and in any event within 14 days of receiving the return. Your bank may take a few more days to show the funds.

Original standard delivery costs are refunded when a full order is returned.

6. Statutory right of withdrawal

Independently of the guarantee above, you may withdraw from your purchase within 14 days of receiving it, without giving a reason and without penalty. This is your statutory right throughout the EU under Directive 2011/83/EU.

To exercise it, inform us by an unambiguous statement to info@salureva.com. You may use the model withdrawal form below but it is not compulsory. Return the goods within 14 days of notifying us. We reimburse all sums paid, including standard delivery costs, within 14 days of being informed. We may withhold reimbursement until the goods are received back or you provide proof of dispatch.

Model withdrawal form

To V.O.F. CPLT Digital Retailing, Abeelstraat 53, 6101 BK Echt, Netherlands, info@salureva.com. I hereby give notice that I withdraw from my contract of sale for the following goods: […]. Ordered on / received on: […]. Name and address of consumer: […]. Date: […].

7. Legal guarantees

Goods must be as described and fit for purpose. You have a statutory guarantee of conformity of at least two years from delivery under Directive (EU) 2019/771, implemented in the Netherlands in Book 7 of the Dutch Civil Code. Under it you may obtain repair, replacement or reimbursement at no cost to you.

If you are resident in France, you also keep the mandatory protections of French consumer law, including the garantie légale de conformité (Articles L217-3 and following of the Code de la consommation) and the garantie des vices cachés (Articles 1641 and following of the Code civil).

8. Defective, damaged or incorrect items

Write to us within 14 days of delivery with your order number, a description and a photo or video. Verified defective or incorrect items are replaced or refunded, and we cover all postage.

9. Cancelling an order

We begin processing quickly. Contact us as soon as possible after ordering; once an order enters automated fulfilment it can no longer be cancelled, but the 90-day guarantee still applies once it arrives.