Shipping policy

We ship across the European Union, from the Netherlands. All prices shown include VAT.

Delivery times

Your total delivery time is our handling time plus the carrier's transit time:

Handling: 1 business day
Transit: 1 to 3 business days
Estimated total: 2 to 4 business days

These windows are estimates in business days. They can be affected by carrier delays, customs, weather, or high-volume periods such as holidays. The estimate shown on an individual product page takes precedence where one is given.

Cut-off time

Orders placed before the end of the business day begin handling that same business day. Orders placed at weekends or on public holidays are processed the next business day.

Delivery costs

Delivery is free on every order, with no minimum to reach and no code to enter.

Tracking

As soon as your order ships we email you a confirmation with a tracking number. Tracking becomes active once the carrier scans the parcel, which can take a few hours. If you have no tracking a few business days after ordering, check your spam folder first, then write to us.

Changing or cancelling an order

We start preparing orders quickly, so the window to change one is short. Contact info@salureva.com as soon as possible. Once an order has entered automated processing, changes and cancellations are no longer possible, but you are still covered by the 90-day guarantee in our refund policy once it arrives.

Wrong address or failed delivery

Please check your delivery address at checkout. We cannot be held responsible for orders sent to an incorrect or incomplete address given at the time of purchase. If a parcel comes back to us as undeliverable, we will contact you to arrange reshipment.